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Most items may be returned within 30 days of receipt for a full refund. All items must be at the customers expense in their original packing. All shipping fees are the customers responsibility. To qualify for a return please note the following:

  • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage
  • Product must be returned in its original packaging
  • A Return Authorization must be requested from Senior Mobility Aids Inc. within 30 days of delivery of the product
  • Once an RA has been received, products must be returned within 14 days

You must have a return authorization number to qualify for a return:
Please call us at 866-751-2144 Monday – Friday 9 am to 5 pm PST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.

There are certain products that are custom-made by the manufacturer or non-returnable. These include:

  • Custom power wheelchairs
  • Custom Knee Braces
  • Custom Lymphdema Garments
  • Ultralightweight wheelchairs
  • Sport wheelchairs
  • Open-Box Items
  • Urological Products

For hygienic reasons, the following products are non-returnable:

  • Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
  • Mattresses
  • Any item exposed to incontinence
  • Commodes

15% Restocking Fee

  • All returns of DME Products and Medical Supplies: Products include:
  • Lift chairs
  • Power wheelchairs
  • Vehicle lifts
  • Custom lightweight wheelchairs
  • Cushions and Backs

We cannot accept returns on all:

  • Hospital beds
  • Mattresses
  • Ultra lightweight ridged frame wheelchairs
  • Custom wheelchairs
  • Court (tennis, basketball, rugby, ect… ) wheelchairs
  • Sport wheelchairs
  • Built to order items
  • Wound care
  • Wheelchair scales
  • Wheelchair Seat Cushions
  • Back Cushions
  • Tempur-Pedic cushions
  • Invacare 9000 series reclining wheelchairs
  • Incontinence Products
  • Nutritionals
  • Bath Safety products
  • Adaptive Strollers
  • Orthotic Products (where the packaging has been opened)

Open Box Specials

  • Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service

Refused Deliveries/ Packages/ Cancelled Orders

  • If packages are refused at the point of delivery, you will be responsible for the return shipping and the 15% restocking fee
  • If an item is returned to the wrong address, Senior Mobility Aids Inc. reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location
  • If a scheduled pickup with a delivery carrier is missed, Senior Mobility Aids Inc. may institute a $10 fee per missed scheduled pickup

Shipping Delivery

The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages. Please note that all international shipments must be prepaid. If you desire to ship a product internationally please contact lafayette@seniormobilityaids.net.

© 2017 Senior Mobility Aids

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